Shipping Policy
1. General Information
At Chrono Ranger, we are committed to delivering your orders quickly and efficiently. This Shipping Policy outlines our shipping procedures, delivery times, and related terms.
Store: Chrono Ranger
Contact: support@chronoranger.com
2. Free Shipping
2.1 Free Standard Shipping
We offer FREE standard shipping on all orders to eligible destinations. There are no minimum purchase requirements to qualify for free shipping.
2.2 Shipping Coverage
Free shipping applies to our standard delivery service with an avarage estimated delivery time of 5-8 business days depending on the location.
USA: 5-7 days
UK: 6-9 days
Australia: 4-7 days
Canada: 5-7 days
Europe: 4-8 days
Rest of world: 9-12 days
3. Processing Time
3.1 Order Processing
- Orders are typically processed within 1-2 business days after payment confirmation
- Processing time may be extended during peak seasons or promotional periods
- Orders placed on weekends or holidays will be processed on the next business day
3.2 Processing Delays
If your order experiences processing delays, we will notify you via email with updated timeframes.
4. Delivery Information
4.1 Standard Delivery Time
- Delivery times are calculated from the date your order is shipped, not from the order date
- Business days exclude weekends and public holidays
4.2 Delivery Time Variables
Actual delivery times may vary due to:
- Geographic location
- Weather conditions
- Carrier delays
- Customs processing (for international orders)
- High-volume shipping periods
4.3 Delivery Confirmation
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
5. Shipping Destinations
5.1 Shipping Areas
We currently ship to almost all countrys. Please check during checkout to confirm if we deliver to your location.
5.2 Address Requirements
- Please ensure your shipping address is complete and accurate
- We are not responsible for delays or non-delivery due to incorrect address information
- Address changes may not be possible once an order has been shipped
6. Tracking Your Order
6.1 Tracking Information
- Tracking numbers are provided via email once your order ships
- You can track your package using the carrier's website
- Allow 24-48 hours for tracking information to become active
6.2 Delivery Updates
- You may receive delivery notifications from the shipping carrier
- Please ensure someone is available to receive the package or authorize safe delivery
7. Delivery Attempts and Missed Deliveries
7.1 Delivery Attempts
- Carriers typically make 2-3 delivery attempts
- If delivery is unsuccessful, the package may be held at a local facility
- You will receive notification of failed delivery attempts
7.2 Package Retrieval
- Packages not collected within the carrier's specified timeframe may be returned to us
- Additional shipping charges may apply for redelivery of returned packages
8. Shipping Damage and Lost Packages
8.1 Damaged Packages
- Inspect your package upon delivery
- Report any shipping damage immediately to support@chronoranger.com
- Include photos of the damaged package and contents
- We will work with the carrier to resolve damage claims
8.2 Lost or Missing Packages
- If your tracking shows delivery but you haven't received your package, contact us within 48 hours
- We will investigate with the shipping carrier and provide resolution
- Replacement orders may be sent at our discretion
9. International Shipping
9.1 International Orders
[If applicable] International shipping may be available to select countries with varying delivery times and potential additional fees.
9.2 Customs and Duties
- International customers are responsible for any customs duties, taxes, or fees imposed by their country
- We are not responsible for delays caused by customs processing
- Customs fees are not included in your order total
10. Shipping Restrictions
10.1 Restricted Items
Certain products may have shipping restrictions based on:
- Local regulations
- Carrier limitations
- Product specifications
10.2 Restricted Locations
We may not be able to ship to certain locations including:
- Military addresses (APO/FPO)
- P.O. Boxes (depending on carrier and product size)
- Remote or inaccessible areas
11. Holiday and Peak Season Shipping
11.1 Peak Season Delays
During high-volume periods (holidays, sales events), shipping times may be extended beyond our standard 5-10 business day timeframe.
11.2 Holiday Schedule
Our shipping schedule may be affected by public holidays. We will post any holiday shipping schedules on our website and via email notifications.
12. Expedited Shipping
12.1 Rush Orders
If you need your order faster than our standard delivery time, please contact support@chronoranger.com to inquire about expedited shipping options and additional costs.
12.2 Express Shipping
Express shipping options may be available for an additional fee, subject to product availability and destination.
13. Multiple Item Orders
13.1 Split Shipments
Orders containing multiple items may be shipped separately to ensure faster delivery. You will receive separate tracking information for each shipment.
13.2 Backorders
If an item in your order is temporarily out of stock, we may ship available items first and send backordered items when they become available.
14. Address Changes and Shipping Updates
14.1 Address Modifications
- Address changes must be requested immediately after placing your order
- Contact support@chronoranger.com as soon as possible
- Address changes may not be possible once an order has shipped
14.2 Shipping Preferences
Special delivery instructions can be added during checkout or by contacting customer support before your order ships.
15. Shipping Insurance
15.1 Package Protection
All shipments include basic carrier insurance coverage. For high-value orders, additional insurance may be automatically included.
15.2 Claims Process
In case of loss or damage, we will handle insurance claims on your behalf to ensure quick resolution.
16. Contact Information
For any shipping-related questions or concerns, please contact us:
Email: support@chronoranger.com
Response Time: We aim to respond within 24-48 hours during business days
17. Policy Updates
This Shipping Policy may be updated from time to time. Any changes will be posted on our website and will take effect immediately. Your continued use of our services constitutes acceptance of any policy updates.
Last Updated:
This shipping policy is subject to our Terms and Conditions. For returns and exchanges, please refer to our Returns Policy.