We offer free shipping for all orders. Order processing takes 24-48 hours before shipment. Once your item/s is dispatched, the estimated delivery time is:

USA: 5-7 days
UK: 6-8 days
Australia: 4-7 days
Canada: 5-7 days
Europe: 4-8 days
Rest of world: 9-12 days

Ensure that you have entered your correct stride length in the app. Measure it again if necessary.Here are two proven methods for measuring it:

Method 1: Measure your stride length on a known distance

Measure your stride length on a known distance:

Choose a distance: Choose a distance with a known length, for example, a lap around an indoor track (400 meters) or a marked sprint distance (60 or 100 meters).

Walk the distance: Walk this distance in a straight line and count your steps accurately.

Calculate your stride length: Divide the length of the route (in meters) by the number of steps you took. The result is your average stride length in meters.

Method 2: Measure your stride length directly

Method 1 is the most accurate and provides the best results in the long term. Make sure that you run naturally with both methods and do not take larger or smaller steps than usual.

Finally, enter this value into the app to ensure accurate tracking.

Several factors influence battery life.

Turn off automatic display activation (the wrist icon when you swipe down). This greatly extends battery life, as the watch does not turn on with every small movement.

The frequency of health measurements also plays a major role. If your blood pressure is measured every five minutes, the smartwatch will consume significantly more battery power than if it is only measured every hour.

Most people don't actually wear their smartwatch in the correct position!

Make sure you wear the smartwatch relatively tight, positioning it about 1 cm above the wrist bone or about two finger widths from the palm of your hand so that the health monitoring works well. Also, wear the watch on your non-dominant hand. This will allow it to best support you in your everyday life.

There are small sliders on the back of the wristband where it connects to the smartwatch case. When these are pulled toward the center, the wristband detaches from the case.